OUR ANSWERS TO YOUR QUESTIONS
1) Is booking online safe?
2) How do I make my booking?
3) What happens after I have completed my reservation?
4) Why is my booking not going through?
5) Do I need to reconfirm my booking prior to arrival/departure?
6) Is it possible to book a last minute transfer?
7) What is included in the price?
8) What is the policy concerning children and infants?
9) How much luggage is allowed?
10) Can I book a transfer to a private house instead of to a hotel?
11) Why was my shuttle late in picking me up?
12) What shall I do if my journey details change before my departure?
13) What should I do if my flight is delayed or cancelled?
14) Do you provide for people who are travelling with a wheelchair?
15) I want to cancel my booking. How do I go about it?
16) What is the confirmation to my reservation?
17) How do I find my driver and pick-up location?
1/ Is booking online safe?
Yes booking with us online is safe. When you enter our site, you will notice our security sign “C.O.M.O.D.O. Authentic & Secure’’ at the bottom right of your screen.
2/ How do I make my booking?
Enter CheapestTaxis.com site. On the left of your screen, under “airport transfer’’ select the country and airport you are flying to and then the destination that you wish to be transferred to. Click on “find transfer’. Choose your “transfer type’’ and “one way’’ or “return booking’’ by clicking on “book’’. Fill in your “passenger information’’ and “flight information’’ as requested. You will then be given your booking summary and a choice of payment method (credit card or PayPal). Fill in with the appropriate information and click on “confirm’’.
3/ What happens after I have completed my reservation?
Once you have completed your booking and confirmed, the details are automatically sent to one of our suppliers in the country you have chosen. According to the information you have given on your booking all the necessary arrangements will be made. However suppliers are not responsible if you gave the wrong information at the time of booking. It is entirely your responsibility to check and inform us as soon as possible of any errors on the booking form prior to your flight.
4/ Why is my booking not going through?
- The site is going through maintenance, try again later.
- Try to click on “refresh’’.
- Our system only accepts bookings which are made 24 hours prior to your arrival at destination.
5/ Do I need to reconfirm my booking prior to arrival/departure?
After you have made your booking with us online, you can print your booking form so to have it with you during your travels. Please note that you do not need to confirm your arrival as our suppliers monitor flights. It is important however to reconfirm your departure from resort at least 24 hours before your flight by contacting our suppliers.
6/ Is it possible to book a last minute transfer?
For the client’s security and protection our system will only accept bookings which are made 24 hours prior to departure.
7/ What is included in the price?
V.A.T. and all other local taxes are included in the price.
Gratuities are not included and are at the passenger’s discretion.
8/ What is the policy concerning children and infants?
For safety reasons it is the law in most countries that children and infants should occupy a proper seat whilst travelling and not seat on a parent’s lap.
Therefore since a child or infant takes up a seat in any given vehicle, that seat will have to be counted. In many destinations our suppliers are able to provide an infant seat or a booster seat but we still recommend that parents should take their own child seat with them if possible.
9/ How much luggage is allowed?
For all vehicle types the luggage allowed is: One standard size suitcase and one small hand luggage.
At the time of booking we need to be informed if the client is going to be travelling with excess luggage (golf clubs, pushchairs, large suitcases etc….) because extra charges may apply. We may also need to arrange for a larger kind of vehicle.
10/ Can I book a transfer to a private house instead of to a hotel?
If you have booked a shuttle or a shared transfer the answer is that in most countries you may not be taken to a private address or villa. Most of our shuttles only take clients from airport to hotel and from hotel to airport. A transfer to or from a private house is very possible if you are using one of the other private transfers available on our site.
11/ Why was my shuttle late in picking me up?
With shuttles delays are normal and to be expected because multiple pick-ups and drop offs are involved.
If you have booked for a shuttle that will take you from the airport to your hotel, you have to know that the shuttle will not leave the airport until all the clients coming with different flights and who are meant to journey on the same shuttle as you, have arrived.
If you have booked for a shuttle that will take you from your hotel to the airport
please allow for some delay because the shuttle has to pick up other clients from various hotels in the area before it reaches your hotel.
A maximum waiting time is of one hour. Please note that we will not consider a complaint regarding a waiting time of up to an hour. We will only consider complaints related to shuttles, if the clients wait for more than an hour.
12/ What shall I do if my journey details change before my departure?
If there are any changes in your journey details before your departure you will have to email us as soon as possible at
Please make sure to include all new details. If the new journey involves further distance, different resort, different kind of vehicle, number of passengers etc,
please know that you will be responsible for any increase in price.
13/ What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled please call our supplier at the number indicated on your “booking confirmation’’. You can find the “24h emergency helpline’’ at the bottom of your booking form. If you fail to do so your transport will be provided as per the requests made on your original booking form. Please note that in this case our suppliers cannot be held responsible and we will not be able to give you a refund.
14/ Do you provide for people who are travelling with a wheelchair?
Yes it is possible to travel with a wheelchair but it is very important that you email us at before filling in your booking form on our site. In this way we will be able to provide the appropriate vehicle.
15/ I want to cancel my booking. How do I go about it?
If you want to cancel your booking you can do it by sending us an email to . Please note that if you fail to do so we will not be able to give you a refund.
Cancellations within 14 days of departure: 100% cancellation fee.
Cancellations outside 14 days of departure: Refund applies, less €20,00 administration fee.
16/ What is the confirmation to my reservation?
It is the confirmation email containing your “booking form’’ where all your details and a “booking reference’’ are written. Please print this “booking form’’ and keep it with you throughout your travellings.
17/ How do I find my driver and pick-up location?
As written on your “booking form’’: After you have collected your luggage, one of our overseas supplier’s representative will be holding a “CheapestTaxis.com’’ placard with your name written on it and will meet and assist you. If you have difficulty in locating the driver please call our overseas supplier’s number as indicated at the bottom of your “booking form’’ or our emergency helpline. You will be informed in writing by us if a different procedure is applicable.